It’s necessary, but is it being implemented without a thought to customer service?
There are many complaints about the airport security checks, such as rude staff, lack of information and ‘why can’t I take my drink through?’.
My last flight from the UK wasn’t too bad. The holdups were really caused by other passengers ignoring all the signs right up to the conveyor belt. But the flight before that was a nightmare. Badly organised queues, not enough open desks and the clear plastic bags weren’t free. Oh, and the staff only seemed to be able to speak ‘Gruntish’.
How was your last flight? Was the security experience better when leaving your destination than when you left the UK?
Please comment below and in a future show I can report on the state of UK airport security.