Returning your hire car


If you have to drop off the hire car when the office is closed, try to take photos of the car near the office to show that there isn’t any major damage. If the office is open but they are ‘too busy’ to check the car over, write ‘DECLINED TO INSPECT’ over the form.


If you did have an accident, you should obtain your own local quotation for the cost to repair the damage (but don’t get the work done). You can use this if you feel that you are being charged too much.


You may have had an imprint of your credit card taken when you collected the car, so make sure that you get this imprint back and that you destroy it.


It can be cheaper to hire a car locally, but if you have a problem it can be difficult to resolve once you are back home. If you use a multinational company, your local office should help you to sort it out.


There is help available if you have a dispute with your hire car firm
British Vehicle Rental and Leasing Association
The BVRLA is primarily to promote the interests of its members, but there is a code of conduct for its members to follow and you can complain to the Association if you feel that the service that you received means that the member is breaking this code.
European Car Rental Conciliation Service
The ECRCS helps customers with unresolved complaints concerning cross border vehicle rentals within Europe. However, there are only around half a dozen members of this service.