What Happens If It All Goes Wrong?

In the old days this would have meant calling your travel agent. But this time you have done it all yourself, so it is down to you to find out.

Things do go wrong; the weather can get bad, there may be a strike by airline cabin crew, the ground crew, the airport safety teams, air traffic controllers….

This section covers the usual problems faced by travellers, and if any compensation is due.

Remember, unless told otherwise by your airline, always check-in on time. If you have to cancel and the ticket is not refundable, ask for the taxes back. These are only paid if you actually fly.

The most important thing is never say that you won’t fly with them again. If you’re not coming back why should the airline try to keep you with sorting out your problem? It’s also true that the more that you spend, the better the response to your complaint.