You’ve found your flight and you like the price, but before you hand over your hard earned cash, will you enjoy the flight experience? I’m not talking about turbulence, but what do previous customers think of the airline and the route?
Most travellers now use websites such as www.tripadvisor.com and www.holidaysuncovered.co.uk, but few use airline review websites.
One such site is www.airlinequality.com. It is run by SkyTrax, which carries out major passenger surveys. The website is a mix of official surveys and public reviews. It is not always easy to find your route, but the ‘FIND’ option with Internet Explorer may help you to find the right route on a page by page basis by using the airport codes, for example LON-NAS-LON.
If you want to scare yourself before you fly, check out www.airsafe.com