Glasgow Airport's new team member - GLAdys

The UK’s first humanoid robot airport ambassador

Glasgow Airport’s new ambassador.

State-of-the-art GLAdys, whose name comes from Glasgow’s International Air Transport Association (IATA) code, will be based in the main departures area.

Gladys has initially been programmed to entertain passengers of all ages as they pass through the airport.

The robot is part of Glasgow Airport’s Digital Passenger Experience Project, which was introduced to explore how customer engagement and communication can be further enhanced through the use of digital technology.

Gladys has three functions

GLAdys will be escorted by Glasgow Airport’s ambassador team and has so far been programmed with three main entertainment functions for passengers to choose from.
  1. Sing and dance to three Christmas songs – Santa Claus is Coming to Town, Rocking around the Christmas Tree and Rudolph the Red Nosed Reindeer
  2. Telling three festive tales – T’was the Night before Christmas, When Santa Claus Comes and Santa’s Workshop
  3. Passengers will also be able to pose for pictures with GLAdys thanks to a hand-mounted selfie camera

When a passenger is happy with the selfie photograph it can be sent to their own email address and/or to Glasgow’s digital team for use on the airport’s social media social media channel with a #GLAdysRobot hashtag.

Glasgow Airport’s operations director, Mark Johnston, said:
“We are always looking for new and innovative ways in which we can further enhance customer experience at Glasgow and believe the introduction of GLAdys to be a first for a UK airport.

“Last year we launched our virtual assistant, affectionately dubbed ‘Holly the Hologram’, at various points across the airport and she has since proved extremely popular with our passengers.

“GLAdys will be a fantastic addition to the terminal team and will prove to be an extremely popular feature with passengers commuting through the airport. She’s sure to be a firm favourite with our younger passengers this month thanks to her repertoire of festive songs and stories.”

Chloe Fortune, 8, from Dumbarton, and travelling to Disnelyland Paris, told the airport:
“I really liked meeting GLAdys and seeing all the things she can do. It was really cool to get a selfie with her.”